Consumer Health Record Access & Complaints

Texas HB 4224 – Effective September 1, 2025

In accordance with Texas Health and Safety Code Chapter 181 and House Bill 4224 (89th Regular Session), patients have the right to access their health care records and to receive information on how to submit questions or complaints.

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Requesting Your Health Care Records

Patients may request copies of their medical records from our office using any of the following methods:

• In Person: Submit a written request at our front desk during normal business hours.

• Email: Info@archpointpain.com

• Fax: 281-214-2104

• Mail: ArchPoint Pain Institute - 9638 Huffmeister Rd Houston, TX 77095

 

Please include the following with your request:

• Patient full legal name and date of birth

• Description of records requested (or indicate “all records”)

• Preferred delivery method (secure email, mail, or in-person pickup)

• Copy of a valid photo ID

• Signature of the patient or legally authorized representative

 

Requests are processed in accordance with Texas law. Reasonable, legally permitted fees may apply.

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Health Care Regulation (HCR)

For information regarding health care regulation in Texas, you may contact Health Care Regulation (HCR) through the Texas Health and Human Services Commission:

• HCR Contact Page: https://www.hhs.texas.gov

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Filing a Consumer Complaint

If you wish to file a consumer complaint, you may contact the Office of the Texas Attorney General – Consumer Protection Division:

• Consumer Protection Website: https://www.texasattorneygeneral.gov/consumer-protection

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This notice is provided to comply with HB 4224 and Texas Health & Safety Code Chapter 181. It is intended for informational purposes only.